Crystalline Dreams Ltd gathers and uses certain information about customers in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

All of the information will solely restricted to our offices.

What data do we gather?


We may collect the following information:

·       Name

·       Contact information including email address

·       Demographic information, such as postcode, preferences and interests

·       Website usage data


How does Crystalline Dreams Ltd use this data?

Collecting this data helps us understand what you are looking for, enabling us to deliver improved products and services.

Specifically, we may use data:

·       For our own internal records.

·       To improve the products and services we provide.

·       To contact you in response to a specific enquiry.

·       To customise the website for you.

·       To send you promotional emails about products, services, offers and other things we think might be relevant to you.

·       To send you promotional mailings or to call you about products, offers and other things we think might be relevant to you.

·       To contact you via email, telephone or mail for market research reasons.


Cookies

What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How does Crystalline Dreams Ltd use cookies?

We may use cookies to:

Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
 

Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
 

Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
 

Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
 

To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
 

To communicate through email marketing.   We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscribers can unsubscribe at any time through an automated online service
 

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you
 

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

·       Opt-in to receive marketing communications from us by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

·       Sign in to our website and change your opt-in settings.

·       Send an email to tara@crystallinedreams.co.uk

We will never lease, distribute or sell your personal information to third parties unless we have your permission or as required by law.

 

Session Privacy

Long distance sessions are conducted over Facebook Messenger or WhatsApp. Please refer to their data protection policies. Crystalline Dreams Ltd will delete your session data from the app was used within 48 hours of the end of your session, however this deletes your data only on the Crystalline Dreams Ltd side. Any information that comes up in the session will not be shared without explicit permission from you. Strict confidentiality is maintained at all times.

Third Parties

In addition to Facebook Messenger and WhatsApp, Crystalline Dreams Ltd processes payments through this website, SquareSpace, and through Square. 
 

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

Crystalline Dreams Ltd will always hold your information securely solely in our offices.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.